Manufacturer/Grievance

Eastman Cast & Forge Ltd. (ECFL), a part of the prestigious Eastman Group, has been at the forefront of manufacturing excellence since its inception in 1990. As a prominent player in the industry, ECFL has demonstrated its commitment to delivering high-quality tools and forging lasting partnerships with leading Original Equipment Manufacturers (OEMs).

Manufacturer By : Eastman Cast & Forge Ltd. (ECFL)

Full Address : Eastman Industries Ltd, G.T. Road, Near Airport NH-1, Ludhiana, Punjab 141120, India

Phone : +919115577046 

Email : online@eastmanhandtools.com

Grievance

Addo India is renowned for delivering exceptional quality products and providing unparalleled customer service. Our commitment to excellence is reflected in our track record of receiving minimal complaints from customers. However, in the rare instance where an issue arises, we have a systematic process in place to swiftly address and resolve it.

It is important to note that we do not have designated individuals solely dedicated to handling complaints. Instead, we believe in empowering our sales personnel to take ownership and responsibility for addressing customer concerns. This approach ensures that the person who sold you the product is intimately familiar with its specifications and can provide personalized support.

To initiate the resolution process, customers are required to provide images or videos of the defective parts as per our specifications. This documentation enables our quality team to conduct a thorough assessment and verify the effectiveness of the product. If the issue is determined to be a result of a manufacturing defect, a mistake on our part, or damage during transit, we will promptly replace the product as per our Return and Shipping Policy

However, it is essential to clarify that damages caused by factors beyond our control, such as mishandling or improper use, are not covered under our liability. We encourage customers to carefully review our Return and Replacement policy, which outlines the specific steps and criteria for initiating a return or requesting a replacement.

At Addo India, we are committed to upholding the highest standards of quality and service excellence. Our customer-centric approach ensures that every interaction with us is met with professionalism, efficiency, and a dedication to resolving any issues promptly. For more information or to begin the return and replacement process, please click here.

 

Full Address for Returned 

Addo India Bicycle, Ludhiana Chandigarh GT Road, C 87, Phase V, Focal Point, Ludhiana, Focal Point , Punjab, India

For Any other quarry Please contact our customer care service 

Phone: +919115577046 

Email:      eastmantoolsindia@gmail.com

LEAVE US A MESSAGE

-Good For Nature, Good For You-